Residential customers are eligible for the medical certificate program if they have a serious health condition that could be aggravated by a loss of power in their home or a serious medical condition that requires use of electrically powered medical equipment in the home. Examples include (but are not limited to) conditions that require the use of an electric powered mobility device, like a scooter or wheelchair; multiple sclerosis, scleroderma, or other condition that requires additional heating and/or cooling needs; and/or any condition that requires use of medication that needs to be kept refrigerated (such as insulin).

In California, enrollment in the medical certificate program will automatically enroll you in the medical baseline program. Customers on the California medical baseline program receive approximately 500 additional kilowatt-hours per month, which are billed at the lowest rate to offset increases in cost and energy use due to medical equipment. 

California customers may also be eligible for a free portable battery or a rebate on backup power equipment. 

In the event of a Public Safety Power Shutoff, we will keep customers with medical needs informed through early warning notifications, when possible, before turning off power.

No. Enrollment in the medical certificate program does not guarantee that power will not be interrupted by a weather-related outage, other circumstances outside of Pacific Power’s control or a service disconnection due to bill non-payment.