Optimal Time Rewards

Yes. However, during a demand response event only, the setpoint on your thermostat may be adjusted by up to 3 degrees. Your air conditioning or heating system will continue heating or cooling your home based on this temporary setpoint. After the event, your device will return to its original setting.

A demand response event is a period when energy use is high. To help reduce energy use during these times, we may automatically adjust your thermostat setpoint for up to four hours. After the demand response event, your thermostat will automatically return to its original setting. 

Events can last for up to four hours at a time, no more than three times per week, and a maximum of 30 times per year. However, there may only be a few events during a year. Demand response events for thermostats can occur between 12 p.m. and 9 p.m. on weekdays. Weekends and holidays that fall on weekdays are excluded.

Events typically occur when energy use is high during extreme weather.

Yes. You will receive a notification via email, text and/or your smart thermostat app 20 minutes prior to the start of a demand response event.

With Optimal Time Rewards, you can join with our community to use energy wisely. You earn an incentive when you enroll and each year you participate. 

Using energy more effectively during peak demand periods helps keep energy costs down for everyone. As more customers participate, the greater difference we can make in advancing a clean energy future.

Incentives for enrolling and for annual participation will be delivered to the email address you use for your thermostat account. The incentive will arrive as an e-gift card from Gift-o-gram. Your e-gift card should arrive to your inbox within 60 days of enrollment from “noreply@giftogram.com”.  Participants have the option of choosing a VISA or Mastercard gift card, or choosing from among dozens of participating retailers.

No. You may opt-out of demand response events by adjusting the temperature on your smart thermostat. Please note, if you opt-out too many times, you may be unenrolled from the program. 

If the thermostat controls just a gas or oil furnace, it is not eligible. However, if the thermostat also controls an electric central air conditioner or a heat pump, it is eligible. Customers must have central air conditioners, heat pumps or electric resistance furnaces controlled by the smart thermostat to be eligible.